Please read this privacy policy and our end user license agreement (EULA) before using DESYNCED and/or the website at www.desyncedgame.com
Effective Date: Novemeber 1st, 2022
Company
- Stage Games, Inc (Stage Games, we, our and us), an independent video game developer located in Tokyo, Japan.
- We are the developer of DESYNCED, a sci-fi survival management sim, and operator of the DESYNCED website available at www.desyncedgame.com
- You can contact us by email with any data privacy queries at [email protected]
About this policy
- This privacy policy describes the different ways we may collect, use, and share information through or in connection with DESYNCED (the “Game“) and the DESYNCED website (the “Site“).
- This policy also provides contact details and important information about your data protection rights.
What player information do we collect?
The type of information we collect depends on how you interact with the Game. For example, we automatically collect anonymous personal data by providing the application or through gameplay as listed below. Furthermore, if you link your account to the Game, or access it via a third-party service (for example, Steam) that service may collect information as listed.
In general, the information we collect and generate relating to players may include:
- Personal details you provide to us (including name and email)
- Game profile and analytics information (including basic details, game progress, achievements, and game usage and crash information)
- IP Address and Operating System information when game is started
- Detailed system information on submission of a crash report
- Third-party account information (if you link your account to or access it via a service such as Steam)
- Other content you create or provide (such as content you share for us to feature on the Site, and communications with player support)
Please note that if we ask you to provide us with information and you choose not to, you may not be able to fully access DESYNCED and/or some features may not operate as intended.
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access the service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, Your mobile device unique ID, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
We may also collect information that your browser sends whenever you visit our service or when you access the service by or through a mobile device.
How we use player information
We and our third-party service providers use information relating to players to provide, develop and promote DESYNCED. More specifically, we use player information to:
- Enable multi-player functionality.
- Provide live news and updates within the game
- Improve our games (including by providing language, help and instructions)
- Better understand how DESYNCED is used (including checking crash reports that are shared with us)
- Manage alpha, beta or early access tests (including collecting feedback)
- Provide customer service assistance
- Receive and respond to correspondence
- Administer promotions for DESYNCED, services, news and events
- Engage with players on third-party social networks (please check the privacy notices of social networks)
- Detect and address security risks
- Detect and address hacking, cheating and other activities that harm the experience of our games
- Detect fraud and other unlawful activity
- Exercise our legal rights and comply with legal obligations
Our legal grounds to process player information
Contract
Our main legal ground for the use of personal data relating to a player is for the performance of our contract with them under the game’s terms of use or EULA.
Legitimate interests
We will also use personal data relating to players where necessary for the purposes of legitimate interests pursued by us and organizations we work with.
However, we will only use personal data relating to players for the purposes of legitimate interests where players’ interests, rights and freedoms do not override our legitimate interests or the legitimate interests of the organizations we work with.
Our legitimate interests include for the purpose of providing, developing and promoting Desynced and other titles by Stage Games, Inc
Consent
We ask for your consent to collect or share your personal data for specific purposes, such as sending players direct marketing or linking a third-party account. Consent may be withdrawn at any time.
Legal Requirement
We will process your personal data where required by law.
Automated decision-making
We do not make any legally significant decisions about individuals based solely on automated decision-making.
Sharing player information
We may share or allow third-party services to collect information through the Game or Site. Depending on how you interact with DESYNCED, common examples might include sharing:
- With platform partners (to facilitate gameplay if you access DESYNCED through partner game stores; or if you engage with our Discord community);
- With other users or publicly (for example, if your content is featured on our Site);
- With third-party service providers that operate on our behalf (if you submit a crash report);
- When we believe we must in order to comply with the law or to protect you, Stage Games, Inc , or others (for example, in response to court order or subpoena, as part of an investigation of fraud or other illegal activity, or violation of our terms or policies, or if necessary to protect others from death or serious harm to body or property);
- With your permission (for example, if you link a Steam account).
- We may also share information that does not identify you with third parties, including aggregate or de-identified information.
Third parties that you interact with through DESYNCED may have different privacy practices than Stage Games, Inc , so we encourage you to review their privacy policies before sharing your information with them.
Children
To use our Services you must confirm full legal capacity or, in case of restricted legal capacity, obtain the consent of your legal guardian. We do not knowingly collect or ask for personal information from children. In case you can’t confirm full legal capacity, please do not send us any Data about yourself, including name, address or email address. If we learn that we have collected Personal Data of a child, we will delete these as soon as possible. If you think that we might have Data from a child, please contact us at at [email protected]. If we become aware that a child under 13 has provided us with personal data, we will take steps to remove the child’s information from our records to the extent required by law.
International transfers
Stage Games, Inc is based in Japan, but DESYNCED is published globally. This means that we may process the information we collect in connection with your use of DESYNCED in places outside the region where you reside. When you use DESYNCED, your information may be transferred to or stored in the United States or other countries where we or our service providers operate. The data protection laws and rules in these countries may be different than those where you live. We rely on various legal mechanisms to help lawfully support transfers of information outside the country of collection where appropriate. Where permissible under local law, you’re authorizing us to process your information in any of the locations where we operate by using DESYNCED.
Data retention and security
We generally keep player support information relating to players for a maximum of one year. Once we make DESYNCED unavailable, we will delete all personal data relating to players of the game. We will also delete information relating to a player when we receive a specific request for deletion (see rights section below).
We maintain appropriate administrative, technical, and physical safeguards to protect your personal information from accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use and other unlawful forms of processing.
Your Rights and Choices
Rights under the General Data Protection Regulation (GDPR) If you are a resident of the European Economic Area (EEA), you may have the right to access, correct, or delete personal data we have collected about you through DESYNCED. You may also have the right to a portable copy of the personal data you have provided, and to object to or restrict processing of your personal data, such as for direct marketing. Where you have provided your consent to our data processing, you have the right to withdraw consent.
You also have the right to make a complaint against us by contacting your local supervisory authority for data protection (if one exists in your country). We would, however, appreciate the chance to address your concerns before you contact a data protection regulator, and ask that you direct your complaint to us first.
Please see the “Contact Us” section below to learn more about reaching out to us with any relevant concerns you may have. You can find more details about your local Data Protection Authority as follows:
California Residents
The California Consumer Privacy Act or “CCPA” provides consumers residing in California certain rights with respect to their personal information. If you are a California resident, you may have the right to: (1) request to know more about the categories and specific pieces of personal information we collect, use, and disclose; (2) request deletion of your personal information; (3) opt out of sale of your personal information (if any) (4) not be discriminated against for exercising these rights.
You or your authorized agent may make these requests by contacting us as described in “Contact Us” below. Note that we may ask you for additional information to help us verify who you are before completing your request. If we receive your request from an authorized agent, we may ask for evidence that you gave that person authority to submit requests to exercise rights on your behalf.
We (or our service providers) collect the following categories of personal information, as described in the CCPA:
- Identifiers (such as name);
- Commercial information (including achievements);
- Internet or electronic network activity (for example, gameplay usage details); and
- Geolocation information.
For details about the information we collect and the categories of sources where we got that information, please see “What player information do we collect?” above. We collect personal information for the business and commercial purposes described in “How we use player information” above.
Stage Games, Inc does not sell the personal information we collect. We will, however, disclose personal information as described in this policy to the following categories of recipients:
Business partners (for example, if you use account linking services or multi-player sessions);
Other users (for example, if you use multi-player settings);
Service providers (as described in “Sharing player information” above); and
Government entities or other third parties in response to a legal request.
Please be aware that these rights are not absolute and there may be some situations in which they cannot be exercised or are not relevant. We will not discriminate against and, therefore, not deny requests without legal reason, provide a different level of service or charge different prices to players that choose to exercise their rights.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy, if necessary, in compliance with the applicable data protection regulations. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “effective date” at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
By email: [email protected]